Web Sites
1 - Minimum 2 Hour Support Contract plus Training Class Required 2 - Minimum 4 Hour Support Contract plus Training Class Required
Support
Anyone can elect to add a support plan (Member or Non-Member) at the rates listed below. We have decades of customer support and technical experience and can help ANY business run smoother. We can be your COMPLETE or AS NEEDED, IT department for a fixed, low cost that YOU are in control of! You can remain at the default "Pay As You Go" level or you can save money by purchasing a support plan for your business. We offer a 10% discount for those who wish to pay for a year in advance and your contract level LOCKS in your rate for the duration of your contract! With a contract, you receive a bucket of hours that you can use each month for phone support, content changes, or any ongoing tasks that your Statement of Work (SOW) clearly identifies. If you need additional support during the month than your bucket allows, you can purchase additional hours with an SOW at any time. Those purchased hours carry over month to month until they are used up. (Like anytime minutes!)
Bug Fixes (of our code) and System Issues (on our managed systems) are NOT considered a PAID ticket. QuipSites.com fixes bugs and system issues FREE of charge! Only authorized persons on each account can create a SOW or submit tickets that will cause contracted hours to be used.
Examples
No Support Contract - If you have an issue or need to change something on your QuipSite and do not have a contract in place (Pay AS You Go) you would contact your customer support person to develop a SOW and Support Ticket. Once you agree on the SOW and Price (Charged based upon the rates above for Pay As You Go) you will be directed to the QuipStore to purchase a bucket of time matching the SOW. Once payment is processed, work will be performed. Hourly Support Contracts - Just like above, you would develop an SOW outlining your needs and a cost. You will then be notified of the available hours in your bucket to apply to this SOW for the month. Any extra hours required would then be purchased at the QuipStore based upon your contract Base Rate. Only authorized persons on each account can create a ticket which uses ANY of your support hours. Dedicated Resources - Some organizations or situations will require the use of 1, 2 or more dedicated resources for a period of time. QuipSites.com can provided DEDICATED personnel to be used based on your SOW for projects, consulting and tasks detailed in your SOW. These resources are paid for via the QuipStore based upon the schedule in your SOW. (Dedicated Resources can only be used for work detailed in SOW.) Contact your Customer Support person for details of how dedicated resources or extra blocks of time can be allocated to your contract!
Training
QuipSites.com trainers have delivered hundreds of training classes via classroom, online and onsite training over the last 18 years. Our trainers are also programmers, project managers, database administrators who also "DO" and not just teach! Our training programs listed below are intended to be 60 minute or less "Quick-Start" classes that cover the basics and ALL classes have a 15 minute dedicated Question and Answer Period for you to ask your specific questions. None of these classes are pre-records videos. We use Live instructors and real-time on your desktop training technologies to give you a training experience without having to travel, buy expensive materials or dedicate a full day to your busy schedule.
Note: Hyperlinks will lead you to class outline Classes are billed at $60.00 per person, per class and are scheduled upon demand. You can get one-on-one or group training scheduled based on your needs. Click here to email one of our trainers.
Projects
Projects are broken down into 3 categories on QuipSites.com. Each category is simply a framework for custom programming, project management, market research or any other tasks that you would like to contract QuipSites resources to provide for you. You you are not sure how your project fits, we have a project manager with decades of experience that can help you scope and document your needs and create your requirements with you. Click here to email our project manager for assistance. There are common items that ALL project contracts will require:
Categories:
Add-Ons